Day Hospice

The Day Hospice aims to offer a warm, friendly and caring environment.  We provide a range of facilities to help patients and carers to adjust to the physical and psychological demands of their illness, offering social and emotional support.

Day Hospice is open from 9.30am until 3pm - Monday to Wednesday. Tuesday is for younger adults.

• Specialist Clinical Staff to give advice on symptom control, and to discuss concerns about illness and treatment
• A Physiotherapist to support patients in maintaining their independence
• A Social Work Team to provide information and advice on a range of issues, e.g. benefits, grants, housing, equipment and services at home.
• A Chaplaincy Team who are available for patients who wish to speak to them
• An opportunity for patients to meet other people and share concerns and experiences in a supportive environment.  This support is also extended to carers
• A range of complementary therapies
• Creative therapies, e.g. art work
• A three-course lunch is available and any special dietary needs can be catered for.
• Transport can be arranged if family/carers are unable to provide this.
  Patients in Day Hospice remain under the care of their General Practitioner.  Overgate’s staff will update General Practioners, District Nurses and other professionals involved in caring for patients as appropriate.

Patients must bring with them all the medication they require for that day and inform the Nurse in Charge.

Relatives/carers who have anxieties or concerns about a guest are welcome to discuss these with a member of staff.

The Day Hospice and all facilities at Overgate are provided free of charge, however, as a Charity, all donations towards the cost of our services are greatly appreciated. 

In the event of a sudden and unexpected change or deterioration in the condition of a Day Hospice Guest, the Hospice staff will continue to ensure that the guest is comfortable and free from pain and distress.  Treatment to try to reverse the causes of such an event is not usually helpful for patients in the Hospice and is not done routinely.  The Hospice has a leaflet (CPR) explaining this more fully—please ask a member of staff if you would like a copy of this.

We want to make sure that the care at Overgate is of the highest standard and your comments are important to us.

If you are unhappy with any of the Day Hospice Services please bring your query or complaint to the attention of the Senior Nurse in the Day Hospice who will do their utmost to rectify the situation as soon as possible.  If you are not satisfied with the outcome you may complain to the Chief Executive in person, by letter or telephone.

Complaints and Compliments forms are  available in Reception.  All complaints are responded to, investigated promptly and treated seriously.  If you are still unhappy about the outcome of your complaint or the way with which it was dealt, you may complain to:

Healthcare Commission
Kernal House, Killingbeck Drive, Killingbeck, Leeds LS14 6US
Tel: 01132 496577

You may also directly contact the Healthcare Commission at any time regarding a complaint.