Patient & Family Support

The Patient and Family Support Team (PFST) are an integral part of the wider Hospice team and encompass the services detailed below, all of which are available to patients and their carers/ families within both our Inpatient Unit and our Day Hospice.

The therapies that we provide are tailored to each individual and progress is reviewed after each session.
Our therapies include;

  • Physiotherapy – Provided to help patients to maintain and maximise their independence in order to improve quality of life.  We offer individualised programs of physiotherapy in order to promote dignity, enabling people to meet the goals that are important to them and help them to cope with the impact of their illness. We also visit people’s homes to ensure that patients can manage safely at home after discharge.

  • Aromatherapy - The use of essential oils can create a calming effect on the mind and body.

  • Massage - This therapy promotes physical and mental relaxation by increasing blood circulation and lymphatic flow, thereby helping to eliminate toxins from the body and inducing a relaxed feeling.

  • Reflexology - This involves the stimulation of specific reflex points by a trained Reflexologist, designed to promote relaxation, relieve stress and tension and restore and maintain the body’s natural balance. 

  • Diversion Therapy - Our Activities Co-ordinator encourages patients to take part in creative activities.  For some patients the opportunity to draw, paint and write can help them to express their feelings and bring enjoyment and satisfaction.

Social Work
We offer specialist palliative care social work which is a unique area of Social Work. Our social work team are experienced and qualified within specialist palliative care.
Our Social Workers contribute to our patient-focused approach to care. They aim to provide emotional, practical, financial and social support for patients as well as their families and carers.
The team are also available to offer advice, information and resources to help adults in supporting children where someone close to them has died or been diagnosed with a life-limiting illness.
Spiritual care
Spiritual care is about sharing a journey with our patients, and supporting them in their hopes and fears, dreams, goals and religious beliefs.
Our Chaplaincy team responds with care to patients and their families on both a pastoral and a human level.  This support is available to patients in the Inpatient Unit and in Day Hospice, as well as to relatives, friends and staff, regardless of whether or not a person has a religious faith. The Hospice can make contact with representatives of other faith traditions on request.
The team is happy to respond to requests ranging from listening to a person’s concerns and anxieties to just offering the chance for a chat about the weather or a person’s interests or hobbies.
The Chaplain can also plan and facilitate memorial services, arrange quiet time for reflection utilising our new garden spaces, and are involved with special Overgate services such as the annual ‘Light Up a Life’ service.
Counselling service
We offer a Counselling Service to patients, their relatives, friends and carers. Overgate’s Counselling Team is led by the Counselling Co-ordinator, and the team is supported by Volunteer Counsellors who are either qualified Counsellors or Counselling Students in their final year of study. 
The team are trained to listen carefully and provide emotional support.  They will not give advice but will provide a 'listening ear' and help explore coping strategies based on individual needs.
Bereavement Counselling is available to relatives, friends and carers of patients who have died at Overgate Hospice.  Our service operates a flexible ‘open door’ policy so that people can contact us at any point following the death of a relative or friend.
Counselling sessions typically take place in our Garden Pods, which offer a peaceful space away from the Hospice building itself.
Carers Group
This service is available for carers of patients in our Inpatient Unit and those using our Day Hospice and runs fortnightly on a Tuesday from 6.00pm until 8.30pm.
Aims of the Carers Group

  • To provide information, advice and support.

  • To reduce anxieties associated with lack of information.

  • To provide a meeting place so carers can meet others in similar situations.

What is available?

  • Specialist nursing advice

  • Peer support

  • Programmed information and discussions

  • Complementary therapies

  • Relaxation therapies

  • Access to the services of our Patient and Family Support Team